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                                                                                    Frequently Asked Questions

- Now Available!

Here’s your chance to be the first to try myCitadel Wallet’s SecureSwipe. SecureSwipe enables you to withdrawal funds from your bank account or credit card directly into your myCitadel Wallet. 

Order Yours Today!
Limited number of devices available. Order yours today by sending an email to Please include your mailing address along with your myCitadel Wallet ID and myCitadel Wallet email address.

As a myCitadel Wallet member you can use SecureSwipe to instantly access and securely transfer funds directly from your bank account or credit card into your myCitadel Wallet. SecureSwipe works like your bank's ATM. All you have to do is swipe your personal bank card or credit card, follow the instructions and funds are then securely and instantly transferred from your bank account or credit card to your personal myCitadel Wallet. These funds are then immediately available for you to use online.

The technical stuff - protecting your information
The encryption algorithms contained in the
SecureSwipe device are the same as those used in store debit devices and ATMs (automated teller machines) worldwide. SecureSwipe is fully compliant with security requirements for protecting sensitive consumer information. This includes encryption of all data and the use of SSL (Secure Socket Layer) to create a secure network tunnel via the Internet to transmit transaction information.

Want to find out more about SecureSwipe?
Click here to check out the SecureSwipe FAQs or send us an email at

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