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FAQs  
My account is "frozen". What do I do?
If a deposit from your credit card or bank account is reversed, or you have failed to verify your credit card, we will freeze your myCitadel Wallet and notify you via email of the reason.
If your myCitadel wallet is frozen due to an insufficient funds check, the fastest way to clear this is to put sufficient funds into your bank account to cover the original so that the check will clear when we re-present it for a second or third time. The wallet will remain frozen until the check finally clears, and this may take up to 10 days. An administration fee may also be charged for returned checks.
If your myCitadel wallet is frozen due to any other reason, please contact myCitadel Customer Support to resolve the outstanding transaction or credit card verification.
In cases of reversed transactions, your myCitadel wallet will remain frozen until the amount of the original transaction is paid to Citadel Commerce via certified check or money order. An administration fee will be charged for handling reversed transactions
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