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I’ve received an email that says my transfer did not go through because the account was invalid. What is going to happen?

If you transferred funds into your myCitadel wallet from your bank and the check is returned to Citadel Commerce due to invalid banking account  information, we will freeze your myCitadel and notify you via email of the reason.  Usually, this is a result of an incorrectly entered check, or other invalid bank account information.


Please contact myCitadel Customer Support to resolve the outstanding returned check.


Your myCitadel wallet will remain frozen until the amount of the original check is paid to Citadel Commerce via certified check or money order.   An administration fee will be charged for handling such returned checks.


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