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 General myCitadel Questions 
  Can I open a myCitadel Wallet account if I do not live in the the U.S. or Canada?
  Can I use bank accounts in both the U.S. and Canada?
  What are "cleared" funds and what are "uncleared" funds?
  What countries and currencies are supported in myCitadel Wallet?
  I want to close my account, what do I do?
  What languages are supported in myCitadel Wallet?
  What is the myCitadel Security Code?
 Transferring Funds Into a myCitadel Wallet 
  Can I add funds to my myCitadel Wallet account from my credit card?
  Can I have funds transferred in from a Merchant?
  Can I receive funds from another wallet?
  Can I add funds to my wallet from my Chinese bank account?
  Does it cost anything to transfer funds into my account?
  I performed an Electronic Funds Transfer to myCitadel, but my wallet hasn't been credited. Where are my funds?
  Can I transfer funds into myCitadel Wallet and have these funds instantly available for merchant payments?
  What is the "Clear Now" button on my Account Summary page?
  Can I make my pending deposits instantly available instead of waiting the 5 business days for my deposit to become available?
  Why can't I use "Clear Now" for a pending deposit?
  If I deposited funds into myCitadel Wallet and made these funds instantly available at the 6.9% fee, can I withdraw these funds?
  What are my deposit and withdrawal limits?
  What is a Bank Transfer ?
  How long does a Bank Transfer take ?
 Transferring Funds Out of a myCitadel Wallet 
  Can I transfer funds directly to a Merchant?
  Can I transfer funds to another wallet?
  Can I withdraw funds to any bank account?
  Does it cost anything to transfer funds out of my wallet?
  I’m trying to withdraw funds to my bank account, but the system won’t let me. What do I do?
  What are my deposit and withdrawal limits?
 Money Transfer 
  What is a Money Transfer?
  Can I transfer money to someone who does not have a myCitadel Wallet?
  How do I transfer money to someone?
  What happens after I send the Money Transfer?
  After I submit a Money Transfer, will I receive an email confirmation?
  How will I know if the recipient accepted and received my Money Transfer?
  Can I cancel a Money Transfer after I have sent it?
  How do I cancel a Money Transfer?
  What payment methods can I use to send money to someone?
  Is there a fee for a Money Transfer?
  I sent a Money Transfer to the wrong email account. What do I do?
  Can the recipient cancel my Money Transfer?
  How will I know if the recipient cancels my Money Transfer?
  When I send a Money Transfer to someone, is the money immediately deducted from myCitadel Wallet?
  Do I need to include a Security Question and Answer for the recipient of the Money Transfer?
  What kind of security question and answer should be selected for the recipient?
  What happens if the recipient does not know the answer to the Security Question?
  What happens if the both the sender and recipient are not able to answer the Security Question correctly?
  Can the recipient still receive the Money Transfer if they are not able to answer the Security Question correctly?
  If I entered the wrong amount for the Money Transfer, can I edit the amount after it's been sent to the recipient?
 Usage Fees 
  Does it cost anything to open a myCitadel wallet account?
  Does it cost anything to transfer funds into my account?
  Does it cost anything to transfer funds out of my wallet?
  How much does the myCitadel debit card cost?
  What is the Returned Check Administration Fee?
  What is the Non-Sufficient Funds (NSF) Fee?
 Account Configuration 
  Can I have my limits increased?
  How can I change my email address?
  How can I upgrade my account?
  How do I change my password?
  How do I change my personal details?
  What if I forget my password?
  What if I forget my Wallet ID?
 Banking Issues 
  I’ve received an email that says my transfer did not go through because the account did not have sufficient funds. What is going to happen?
  I’ve received an email that says my transfer did not go through because the account was invalid. What is going to happen?
  My account is "frozen". What do I do?
  What happens if I forget to put sufficient funds in my bank account for Transfer In?
 Account Creation 
  Does it cost anything to open a myCitadel wallet account?
  How do I create a myCitadel account?
  I already have an account with the Citadel Commerce system. Do I need to create a myCitadel account?
  The account creation screen will not accept the password that I want to use. What do I do?
  When I tried to sign up for a wallet, I received a message that you were unable to verify my personal details. What happened and what do I do now?
  What is a Non-Certified Wallet?
  What is a Certified Wallet?
  What is the difference between an uncertified vs. a certified wallet?
  Why should you Certify?
  How do I get Certified?
 Participating Merchants 
  How can I become a participating merchant?
  How can I find out which merchants accept myCitadel?
  How do I pay a participating merchant? I can’t seem to be able to send them cash.
 Payment Permissions 
  What are Payment Permissions?
  Payment Permission Configuration
 Web Payments 
  I can’t find the myCitadel logo at the merchant site. What do I do?
  I made a payment to a merchant, but they claim not to have received it. What do I do?
  What is a Web Payment?
  Where do I go to view a receipt?
  Can I use myCitadel Security Code to do Web Payments?
  I receive a message saying my wallet is blocked from using myCitadel Security Code to do Web Payments. What can I do?
  What happens when not enough funds are in my wallet to cover a Web Payment?
  What is myCitadel Express Pay?
  How do I set up my bank account or credit card for use with myCitadel Express Pay?
 Web Credits 
  I have a Web Credit marked "Pending". What does that mean?
  What are Web Credits?
 Security and Fraud Prevention 
  Can I have my limits increased?
  How can I keep my account secure?
  Somebody else is using my account, what do I do?
 About myCitadel 
  How can I speak to a live person regarding my account?
  How long has myCitadel been in business?
  
  
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