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| General myCitadel Questions |
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Can I open a myCitadel Wallet account if I do not live in the the U.S. or Canada? |
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Can I use bank accounts in both the U.S. and Canada? |
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What are "cleared" funds and what are "uncleared" funds? |
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What countries and currencies are supported in myCitadel Wallet? |
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I want to close my account, what do I do? |
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What languages are supported in myCitadel Wallet? |
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What is the myCitadel Security Code? |
| Transferring Funds Into a myCitadel Wallet |
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Can I add funds to my myCitadel Wallet account from my credit card? |
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Can I have funds transferred in from a Merchant? |
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Can I receive funds from another wallet? |
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Can I add funds to my wallet from my Chinese bank account? |
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Does it cost anything to transfer funds into my account? |
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I performed an Electronic Funds Transfer to myCitadel, but my wallet hasn't been credited. Where are my funds? |
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Can I transfer funds into myCitadel Wallet and have these funds instantly available for merchant payments? |
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What is the "Clear Now" button on my Account Summary page? |
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Can I make my pending deposits instantly available instead of waiting the 5 business days for my deposit to become available? |
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Why can't I use "Clear Now" for a pending deposit? |
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If I deposited funds into myCitadel Wallet and made these funds instantly available at the 6.9% fee, can I withdraw these funds? |
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What are my deposit and withdrawal limits? |
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What is a Bank Transfer ? |
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How long does a Bank Transfer take ? |
| Transferring Funds Out of a myCitadel Wallet |
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Can I transfer funds directly to a Merchant? |
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Can I transfer funds to another wallet? |
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Can I withdraw funds to any bank account? |
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Does it cost anything to transfer funds out of my wallet? |
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I’m trying to withdraw funds to my bank account, but the system won’t let me. What do I do? |
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What are my deposit and withdrawal limits? |
| Money Transfer |
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What is a Money Transfer? |
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Can I transfer money to someone who does not have a myCitadel Wallet? |
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How do I transfer money to someone? |
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What happens after I send the Money Transfer? |
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After I submit a Money Transfer, will I receive an email confirmation? |
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How will I know if the recipient accepted and received my Money Transfer? |
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Can I cancel a Money Transfer after I have sent it? |
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How do I cancel a Money Transfer? |
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What payment methods can I use to send money to someone? |
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Is there a fee for a Money Transfer? |
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I sent a Money Transfer to the wrong email account. What do I do? |
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Can the recipient cancel my Money Transfer? |
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How will I know if the recipient cancels my Money Transfer? |
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When I send a Money Transfer to someone, is the money immediately deducted from myCitadel Wallet? |
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Do I need to include a Security Question and Answer for the recipient of the Money Transfer? |
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What kind of security question and answer should be selected for the recipient? |
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What happens if the recipient does not know the answer to the Security Question? |
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What happens if the both the sender and recipient are not able to answer the Security Question correctly? |
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Can the recipient still receive the Money Transfer if they are not able to answer the Security Question correctly? |
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If I entered the wrong amount for the Money Transfer, can I edit the amount after it's been sent to the recipient? |
| Usage Fees |
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Does it cost anything to open a myCitadel wallet account? |
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Does it cost anything to transfer funds into my account? |
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Does it cost anything to transfer funds out of my wallet? |
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How much does the myCitadel debit card cost? |
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What is the Returned Check Administration Fee? |
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What is the Non-Sufficient Funds (NSF) Fee? |
| Account Configuration |
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Can I have my limits increased? |
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How can I change my email address? |
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How can I upgrade my account? |
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How do I change my password? |
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How do I change my personal details? |
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What if I forget my password? |
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What if I forget my Wallet ID? |
| Banking Issues |
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I’ve received an email that says my transfer did not go through because the account did not have sufficient funds. What is going to happen? |
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I’ve received an email that says my transfer did not go through because the account was invalid. What is going to happen? |
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My account is "frozen". What do I do? |
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What happens if I forget to put sufficient funds in my bank account for Transfer In? |
| Account Creation |
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Does it cost anything to open a myCitadel wallet account? |
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How do I create a myCitadel account? |
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I already have an account with the Citadel Commerce system. Do I need to create a myCitadel account? |
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The account creation screen will not accept the password that I want to use. What do I do? |
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When I tried to sign up for a wallet, I received a message that you were unable to verify my personal details. What happened and what do I do now? |
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What is a Non-Certified Wallet? |
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What is a Certified Wallet? |
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What is the difference between an uncertified vs. a certified wallet? |
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Why should you Certify? |
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How do I get Certified? |
| Participating Merchants |
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How can I become a participating merchant? |
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How can I find out which merchants accept myCitadel? |
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How do I pay a participating merchant? I can’t seem to be able to send them cash. |
| Payment Permissions |
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What are Payment Permissions? |
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Payment Permission Configuration |
| Web Payments |
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I can’t find the myCitadel logo at the merchant site. What do I do? |
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I made a payment to a merchant, but they claim not to have received it. What do I do? |
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What is a Web Payment? |
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Where do I go to view a receipt? |
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Can I use myCitadel Security Code to do Web Payments? |
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I receive a message saying my wallet is blocked from using myCitadel Security Code to do Web Payments. What can I do? |
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What happens when not enough funds are in my wallet to cover a Web Payment? |
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What is myCitadel Express Pay? |
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How do I set up my bank account or credit card for use with myCitadel Express Pay? |
| Web Credits |
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I have a Web Credit marked "Pending". What does that mean? |
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What are Web Credits? |
| Security and Fraud Prevention |
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Can I have my limits increased? |
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How can I keep my account secure? |
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Somebody else is using my account, what do I do? |
| About myCitadel |
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How can I speak to a live person regarding my account? |
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How long has myCitadel been in business? |
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