Limited time promotion! Sign up for a myCitadel merchant account today and enjoy up to € 1000 (or equivalent) in waived processing fees*. You can start processing right away!

* Free processing is limited to € 1000 (or equivalent) in waived processing fees or to 90 days since new merchant account activation (whichever comes first). After that our standard merchant fees apply (see the fee schedule below).

Pricing and fees listed are for general e-commerce merchants. Please contact our sales department for pricing for high risk models.

Merchant Action Merchant Fees    Register a Merchant Account Free!     Certify the Merchant Account Free!     Set Up Free!     Monthly Minimum Free!     Send Money Free!     Refund (credit) to customers Free!     Withdraw Funds €40.00

 

Consumer Action Merchant Fees     Pay merchant using funds available in consumer's myCitadel wallet 2.9%**     Pay merchant using ExpressPay (VISA/MasterCard)    2.9%** + 2.9%

**Volume discounts are available

 

Monthly Volume Discounts    (in currency units; based on the currency of transactions) Rate Per     First 1,000,000 (x < 1,000,000) 2.90% Transaction     Next 2,000,000 (1,000,000 < x <= 3,000,000) 2.40% Transaction     Next 7,000,000 (3,000,000 < x <= 10,000,000) 1.90% Transaction     Above 10,000,000 (x > 10,000,000)  1.50% Transaction

Other Important Notes:

• The above fee schedule rates are applicable for receiving payments from buyers whether they reside inside or outside your country.
• Merchant fees are charged immediately and deducted from your currency merchant account balance.
• If your transaction involves a currency conversion, it will be completed at a retail foreign exchange rate determined by myCitadel, which is adjusted regularly based on market conditions. This exchange rate includes a 1% spread above the daily wholesale median buy-sell exchange rate, and the spread is retained by myCitadel to cover exchange fees and exchange risk. The specific exchange rate that applies to your multiple currency transaction will be displayed at the time of the transaction.