Merchant Benefits from using myCitadel Wallet

Global
Merchants can expand their markets and increase sales by receiving payments from local and international customers:

• myCitadel is supported in multiple countries with more countries being added all the time.
• myCitadel customers use their local currency for e-commerce payments.
• You receive payments in the one or more currencies of your choice. We'll do the conversion if needed.

Fast and Easy
Fast and convenient checkout for your customers. myCitadel wallet holders enjoy multiple ways of funding their wallets*:

• Instant Online Bank Transfers – Consumers can fund their myCitadel wallets in real time using their local bank accounts (via online banking or other methods). The funds are then instantly available to pay for your product.
• Credit or Debit Cards – customers can register their credit card for ExpressPay - we will charge the account at the time of the transaction if there were not enough funds readily available in the customer's wallet.
• Electronic Funds Transfers (ACH /EFT) – It's exactly like writing a cheque, but online. The funds are available to pay a merchant in 3 to 5 days. This option is currently available for Canadian residents only.
• Wire transfers

Secure and Trusted
Industry-leading Risk Mitigation keeps you and your customers safe and secure:

• myCitadel Merchants enjoy guaranteed funds – your customers can have instant access to products and services they purchased.
• Industry-leading fraud models, identity verification combined with 128-bit SSL and other encryption mechanisms.
• Proven secure system – billions processed to date.

Cost-effective

• Free Account Set Up – Merchant Account set up is quick, easy, and, best of all, it's free!
• Once you have an account, enjoy competitive merchant pricing – from as low as 2.9% for guaranteed funds.
• Never pay for refunds!

Easy Integration

• myCitadel "Pay Now" button – minimal effort is required as myCitadel provides everything you need to get started in minutes. Just cut and paste the provided HTML code into your existing web page. One click on the "Pay Now" button and your customer is transferred to myCitadel payment page complete with your Company Name, Logo (optional) and detailed description of a product being purchased. When a transaction is complete, we will redirect a customer back to your site (optional).
• Compatible Shopping carts – If you are using one of the shopping carts integrated with myCitadel, just configure the myCitadel payment option and you are ready to go.
• myCitadel API – advanced integration which allows high levels of customization as your customers never leave your site.
• Allsensitive information remains confidential and is never shared over the Internet when transferring funds.

Merchant Interface
Access to reports and other functions.

• Monitor and review your transactions – view your transactions report over a secure connection or download it as a spreadsheet.
• Advanced search - easily find a particular transaction or a subset of transactions.
• Assign multiple users individual levels of access to your myCitadel merchant account.
• Send a refund to your customers if needed.

24x7x365 customer support
• Our multilingual call centre is always available to assist with our services. Support is provided over the phone or email.