| Frequently Asked Questions |
| To save you the effort of calling or emailing us, we encourage you to check for an answer to your question in our FAQ section. It contains answers to most common questions. Click here to open the FAQ page. |
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| Phone Us. You can call our helpful customer support 24 hours a day, 7 days a week (available in English only) | | USA & Canada: | 1-877-747-8433 | Toll Free | | Outside of USA & Canada: | 00-800-2952-4390 | Toll Free | | All customers: | +1-604-639-2971 | Long Distance | | Fax: | +1-281-754-4843 | Long Distance |
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| Email Us |
| If you have a question or comment about myCitadel, please fill out and submit the following form. myCitadel will respond within one business day - usually much sooner! |
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If you are contacting myCitadel in regards to a specific transaction, please provide a detailed description of the transaction you were attempting.
If you require non-English support, we thank you for your patience. Email support in French, Spanish, German and Turkish is available with a 48 hour turn-around period. |
